Job Description
Our client is a leading provider of phone number reputation management solutions, helping businesses maintain trusted, high-quality connections with their customers. They support organizations in protecting their caller identity, restoring reputation across carriers, and ensuring secure, reliable communication. With a strong commitment to service excellence and an expanding presence in the industry, they deliver tools and processes that enhance customer experience and safeguard call integrity.
Location
Fully Remote | 9 AM – 5 PM PST
Role Overview
The Appointment Setter will manage top-of-funnel activities by engaging inbound enterprise leads, conducting timely follow-ups, and scheduling appointments for the sales team. This role requires strong communication skills, a confident phone presence, and the ability to meet daily call and connection targets. The ideal candidate will be comfortable working with CRM and communication platforms, including HubSpot, Aircall, and Zoom.
Key Responsibilities
Lead Engagement & Follow-Ups
Reach out to inbound leads and conduct follow-ups to qualify prospects.
Maintain consistent engagement to support lead progression and appointment setting.
Assist in customer lead generation and qualification.
Appointment Scheduling
Schedule meetings between qualified leads and the sales team.
Coordinate seamlessly to ensure timely, well-prepared appointments.
Set up appointments and manage customer interactions.
Maintain excellent phone presence and communication skills.
CRM & Tools Management
Utilize HubSpot, Aircall, and ChurnZero to track interactions and update lead statuses.
Maintain accurate, organized records of all communications.
Multi-Channel Communication
Communicate with leads via phone, email, text messages, and Zoom.
Adapt outreach methods as needed for effective engagement.
Performance & Productivity
Achieve daily and monthly call and connection targets (120–150 calls/day; 1,200 connected calls/month).
Maintain strong consistency in meeting productivity expectations.
Qualifications
Experience
2+ years of experience in appointment setting, outbound sales, or a related field, ideally with enterprise-level clients.
Hands-on experience with HubSpot or Salesforce.
Experience with dialers such as Aircall, and familiarity with Zoom.
Skills
Excellent verbal communication skills and confident, professional phone presence.
Ability to meet high-volume call targets (120–150 calls/day, 1,200 connected calls/month).
Strong execution discipline and responsiveness (Speed-to-Lead <10 minutes).
Ability to maintain effective contact rates (45%–65%) and appointment set rates (25%–40%).
Strong focus on downstream quality metrics, including meeting show rate and meeting-to-SQL conversion.
What Success Looks Like
Speed-to-Lead under 10 minutes for every inbound lead.
Contact Rate between 45%–65%.
Appointment Set Rate between 25%–40%.
Meeting Show Rate between 70%–80%.
Meeting-to-SQL Rate between 40%–60%.
Opportunity
This role offers the chance to join a growing organization at the forefront of call reputation management, contributing directly to revenue generation through highly effective top-of-funnel engagement. You will operate in a fast-paced environment with clear targets, collaborative support, and a strong emphasis on efficiency and growth. If you excel in communication, enjoy structured outreach, and thrive in performance-driven roles, this opportunity provides a meaningful path to impact and advancement.
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
Record a video showcasing your skill sets
